Reputation Management & Customer Experience Solutions at Scale
Franchises face challenges in effectively monitoring customer satisfaction and providing personalized support to their franchisees. Consumer Fusion offers state-of-the-art tools, and an unwavering commitment to your success that will help streamline customer satisfaction, drive success, and offer personalized support to all your locations ensuring your franchise reputation management is taken care of.
The Power of Franchise Reputation Management
As a franchise, your reputation is critical to success. A positive online reputation can attract more customers and increase revenue. With Consumer Fusion’s reputation management services, you can:
Track Multiple Locations in One Place
Remove Illegitimate Reviews
Consumer Fusion’s advanced fraud detection algorithms identifies and removes illegitimate reviews, ensuring that your online reputation remains genuine and reliable.
Make Informed Decisions with Real-Time Customer Experience Insights
Keep a pulse on how customers perceive your brand and take immediate action to enhance their experiences. Use sentiment analysis to identify trends and address issues promptly.
Enhanced Franchisee Support
Streamline operations, improve performance, and drive franchisee success. Empower franchisees with our AI-driven tools and personalized assistance.
Who We Work With
One Platform. Unlimited Locations.
Turn Customer Experience into growth For 10 or 10,000 Locations
Building your reputation is hard, and managing it at scale is even harder. The Consumer Fusion platform and app allow your franchise to monitor brand health across the board, control your online listings, and brings immediate attention to locations in need, all with a single login.
Remove False Negative Reviews
Protect your franchise’s reputation from false or illegitimate reviews.
Consumer Fusion’s advanced fraud detection algorithms identify which illegitimate reviews can be removed. Ensuring that your online reputation remains genuine and reliable. Our team will then advocate on your brand’s behalf. Our team has successfully removed over 100,000 negative reviews for our clients, making us a leader in the reputation management space.
AI-Powered Customer Engagement
Stay on top of online reviews and feedback, ensuring your customers feel valued and heard.
Effortlessly Engage with Customers with timely and relevant responses to nurture customer relationships. Effortlessly monitor customer reviews, ratings, and feedback.
Our platform allows you to create pre-approved, personalized responses that automatically address common review scenarios. Whether it’s a positive review thanking customers for their feedback or a negative review expressing empathy and offering resolutions, our automated responses ensure that every customer feels heard and appreciated by your franchise.
Boost Your Star Rating with Review Generation
Protect your franchise’s reputation from false or illegitimate reviews.
At Consumer Fusion, we understand the importance of positive online reviews in building trust and attracting new customers. With our review generation tool, you can easily request, monitor, and respond to reviews, taking your franchise’s reputation management to the next level.
Be the First Choice in Online Searches!
Build, Boost, and Monitor Your Local Presence Globally
Consumer Fusion understands the importance of being the first choice when people search online for your service or product. With our Local SEO and Directory Management services, Consumer Fusion has partnerships with over 50+ local directories and provides your organization with the tools to ensure that your business is visible and prominent across all major search engines.
Understand Your Customers and Make Informed Decisions
Utilize robust analytics to gain insights from customer feedback and make data-driven improvements.
Deliver results with real-time consumer feedback. The Consumer Fusion platform puts your team in front of revenue growing opportunities by monitoring customer sentiment and enabling agile responsiveness to grow your brand reputation and customer pipeline. Grow brand strength by generating user-generated content through automated review requests and real-time monitoring of those reviews as they come in.
Get In Touch
Learn why We Are a Trusted Partner For Top Franchises Around the world
Grow Your Reach
Full-Funnel Social Media Management
With over 50% of customers learning about new brands on Social Media, having a consistent presence across your brand has never been more important. The Consumer Fusion platform enables your team of global and local marketers with the ability to schedule, post, and monitor social media posts on Facebook, Twitter, Instagram, LinkedIn, and more from a single management platform. With role based permissions, scalability is a breeze as each location will have access to the shared content library, be up to date on marketing copy and assets, and able to quickly adhere to the brand guidelines.
Learn More →
Tools that work so you don’t have to:
Illegitimate Negative Review Removal
Automated Smart Review Responses
Review Generation
Net Promoter Score Software
Brand Competitor Analysis
Enhanced Franchisee Support
AI-Powered Customer Engagement
Social Media Management
How Review Responses and Illegitimate Review Removal Boost Your Business
In the digital age, a business’s reputation is often defined by its online presence. Customer reviews on platforms like Google can significantly impact your business, influencing potential customers' decisions. While positive reviews can boost your business’s...
Why Local Reputation Management Matters for Your Business
Local reputation management is crucial for businesses of all sizes. It involves monitoring and influencing the perception of your brand within your local community. This is important because consumers often rely on online reviews and recommendations from people in...
How to Use AI for Reputation Monitoring
In today’s digital age, maintaining a positive online reputation is vital for business success. Ignoring this aspect is simply not an option. Fortunately, Artificial Intelligence (AI) has emerged as a powerful tool to streamline reputation management processes. In...